How to add a new AI Agent

Learn how to add a new AI agent in tawk.to AI Assist and set it up to handle a dedicated channel like live chat, tickets, WhatsApp, or Facebook Messenger. This video walks you through the setup wizard, how channel assignment works, and how to customise each agent's instructions, persona, and knowledge sources independently. You'll also see how data sources are shared across agents by default and how to tailor what each one draws on, so one agent can focus on sales while another handles support.