AI Assist Not Working? Start Here

Learn how to diagnose and resolve the most common issues with tawk.to AI Assist when your agent isn't responding the way you expect. This video walks you through everything worth checking: whether your agent has actually been created and enabled, whether it's assigned to the right channel and widget, whether Smart Reply and AI Commands are toggled on, and whether a response delay or widget scheduler is making it look inactive. You'll also see how to confirm your data sources are enabled and how to check your credit balance if your agent has stopped responding altogether.