Start a Workflow from an AI Agent

An AI agent trigger lets your AI agent start a workflow in the middle of a conversation, like booking a callback when a visitor asks to speak to someone. This video shows how to add the trigger and choose between Async and Sync mode. You’ll also see how to write a tool description so your agent knows when to run the workflow, choose which AI agents can use it, and set up the inputs your agent collects from the chat, like a name and phone number. Then see how to stop duplicate runs in the same conversation, with an example where a callback request creates a Call activity for your team with the visitor’s details. Testing in the chat preview runs the workflow for real.