Branching a Workflow with Conditions

Not every run should do the same thing. A Condition step checks the details, then sends each run down the right path. This video shows how to add a Condition step, set up IF and ELSE branches, and check more than one thing at once with all or any matching. You’ll also see how to add extra paths with ELSE IF, use a custom field path when the field you need isn’t listed, and how a Condition step differs from the trigger’s “Only run when conditions match” switch. Then see how to check which branch a run took in the Runs tab, with an example that sends high-value group bookings a High priority Call activity and everything else an Email activity.