Update : Admin
Today we launched a major update to the dashboard, including a new Administration area as well as some key updates to Messaging , with some changes in how we manage shortcuts, the ban list. Admin updates : We have done away with the “Sites & Pages” area, and created a dedicated section called “Admin”. Sites & Pages are now called Properties. […]
Update: Messaging (Ticketing)
Today we launched a dedicated Messaging (Beta) section, with a major change in how we manage offline messages and history (now stored in All Messages). We also added the ability to create and accept incoming Tickets, and have created a sub-section called Contacts to track your engagement history with your users. The Basics If you have an existing ‘Site’ or […]
Update: Monitoring – what you should know.
Today we launched a dedicated Monitoring section, with changes to how www.tawk.to tracks and monitors visitors within the dashboard. There are a bunch of new features you should know about : Monitoring Visitors will no longer be displayed in the sidebar, and can now be viewed in a dedicated Monitoring section. The benefits of moving them out of the sidebar and in […]
Why Search is broken, and how we intend to fix it.
A while back, Mark Cuban wrote an article stating that “Google is late on everything” – arguing that what good is a search results page if the data is out dated? I think he was half-right, Recency of search results is important.. But the real problem with search today, is that no search platform considers availability as a ranking […]
