Update: Messaging (Ticketing)
Today we launched a dedicated Messaging (Beta) section, with a major change in how we manage offline messages and history (now stored in All Messages). We also added the ability to create and accept incoming Tickets, and have created a sub-section called Contacts to track your engagement history with your users. The Basics If you have an existing ‘Site’ or […]
Update: Monitoring – what you should know.
Today we launched a dedicated Monitoring section, with changes to how www.tawk.to tracks and monitors visitors within the dashboard. There are a bunch of new features you should know about : Monitoring Visitors will no longer be displayed in the sidebar, and can now be viewed in a dedicated Monitoring section. The benefits of moving them out of the sidebar and in […]
Why Search is broken, and how we intend to fix it.
A while back, Mark Cuban wrote an article stating that “Google is late on everything” – arguing that what good is a search results page if the data is out dated? I think he was half-right, Recency of search results is important.. But the real problem with search today, is that no search platform considers availability as a ranking […]
JavaScript API Released
The www.tawk.to Javascript API is now available (and it’s 100% Free!) The functionality list is available here > https://www.tawk.to/javascript-api/ We’re really excited to see how you use the API to integrate with your websites and applications. If there is any functionality missing, or you need clarification on any of the methods, our team are available 24×7-365 to […]