Putting on the Ritz: How to create extraordinary customer experiences in chat
Walk into a Ritz-Carlton hotel and every need is anticipated. Any issue is handled swiftly. And professionalism and respect are communicated at every level.
What is it that makes the Ritz-Carlton’s customer service so extraordinary? And how can we apply that to serving our customers in live chats?
Let’s start with three steps …
Simplifying technology for entrepreneurs: Shawnna Leonard, Founder and Business Architect, SimplicityKEY
With all of the options available for managing your business online, how do you know which are right for you? Shawnna Leonard, Founder at SimplicityKEY, simplifies technology and guides entrepreneurs to the solutions they need for business growth. We spoke to Shawnna to learn more about her strategies for client success and how she’s using tawk.to.
How a Virtual Assistant can help you with digital marketing
Your business deserves effective digital marketing. You work hard each day to create a high-quality experience for your customers. The world needs to know more about it! VAs can help your business with SEO, content creation and even social media management. Let’s dive into all the ways a VA can enhance your digital marketing.
How to create a memorable brand personality
Good business is all about connection. As we find ourselves surrounded by technology and automation, customers are looking for human interaction, a sense of personality that helps them to build trust. Creating a consistent brand personality is essential for developing strong relationships with existing and potential clients. Your business’s personality is who you are as a professional, and it’s who your customers interact with.