Understanding the Email Channel

Learn how the tawk.to email channel works and what it means for your team's inbox. Connect almost any email account and mail from your support, sales, or billing addresses lands alongside your chats, with your team replying from one screen. This video covers how the email channel differs from email forwarding, how conversation controls like status, assignees, and tags work across email threads, how visibility is managed per inbox, and how your AI agent can handle email replies the same way it handles live chat.