Translating Messages in Any Language

Message translation helps your team chat with customers in any language. Agents read every message in their own language, and customers get replies in theirs. This video shows how an admin turns on translation in AI Assist settings, chooses the model, and picks which channels are translated, including live chat, WhatsApp, Messenger, Telegram, SMS, email and tickets. You’ll also see how to read translated messages and show the original, how the live preview works as you type a reply, and how to change or stop the language pair in a conversation. Then see it in action with a plumbing company that reads a WhatsApp message in Spanish, books a plumber, and replies in the customer’s language.