Tagging chats, contacts, and tickets
Want to keep your chats, contacts, and tickets organised? In this video, learn how to use tagging in tawk.to to label conversations, add context, and speed up your workflow. From manual tags to automation with AI Assist, tagging helps your team filter, track, and report on what matters most.
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Managing Conversations: Inbox, Chats & Contacts
- Adding direct messages and group chats to tabs
- Creating a shortcut while inside a conversation
- Creating and managing tabs
- Customize your tawk.to Contacts view
- Direct messages and group chats
- Getting started with the tawk to Inbox
- How image attachment works in tawk.to
- Create and manage contact segments
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