Learn tawk.to
Fourteen video tracks. Account setup, the chat widget, the inbox, ticketing, triggers, AI Assist, knowledge base, and the privacy story behind all of it.
Onboarding stops being a bottleneck
Most chat tools throw a blank inbox at you and let you figure it out. The Academy is the alternative — short videos per topic, organised so you can watch just the track you need: getting your widget live, training AI Assist on your help docs, or wiring up your first trigger.
Pick the topic. Watch just the videos you need.
Every track is a set of short videos. Numbers below are the video count for each.
Getting Started
Account, property, and dashboard setup — from signup to first chat.
Billing & Subscriptions
Add-ons, invoicing, payment methods, and what's free vs paid.
Chat Widget · Appearance
Branding, language, and visual customisation of the widget.
Chat Widget · Behavior
Scheduling, pre-chat forms, and routing rules.
Inbox, Chats & Contacts
Managing live conversations, transferring chats, contact records.
Tickets & Email
Turning chats into tickets, email management, status workflows.
Triggers & Engagement
Proactive messaging, behavioural triggers, on-page rules.
Knowledge Base
Building a help center, structuring articles, search.
Privacy & Security
Data handling, visitor tracking, GDPR-relevant settings.
AI Assist · Setup
Introduction to AI Assist and basic configuration.
AI Assist · Training
Data sources, re-syncing, and keeping the model accurate.
AI Assist · Persona
Base prompts, tone, and shaping how AI Assist replies.
AI Assist · Handoff
Automation, escalation rules, and human handoff.
AI Assist · Lead Gen & Forms
Capturing leads and form data through AI Assist conversations.
· 138 videos across all tracks
AI Assist, covered end to end
AI Assist isn't one switch — it's five things that build on each other. This path runs the whole arc, from live-and-answering to closing leads. Follow it in order, or drop into the step you're on.
- 01SetupIt goes live on your site and starts answering.
- 02TrainingAnswers come from your help docs, not guesswork.
- 03PersonaReplies sound like your brand, not a bot.
- 04HandoffIt hands to a human at exactly the right moment.
- 05Lead GenChats turn into captured leads and form data.
Watch what you
actually need
No course gating. Pick the video that answers your question and watch just that one.