Setting up form for unanswered queries

Learn how to set up a ticket form in tawk.to AI Assist so your agent can capture visitor details when it can't find an answer, keeping every conversation accounted for and giving your team a clear path to follow up. This video covers how to create the shortcut, write the handover message, connect it to your escalation settings, and reinforce it in your Instructions so your agent knows exactly when to trigger the form. You'll also see how to test it in the preview before going live.