· Academy video
How to set up escalations
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AI Assist · Handoff
- Always notify human agents of new chats
- Escalate to a ticket when no agent answers
- Escalate to a ticket when AI cannot respond
- How to transfer your chat to Human
- Setting up form for unanswered queries
- Setting up escalations and human handoff
- How to assign an AI agent to manage your tickets
- Use base prompt instructions for escalation
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