How to assign an AI agent to manage your tickets
Let your AI agent handle tickets automatically A quick walkthrough on assigning an AI agent to manage Ticketing in tawk.to, so your team can focus on the conversations that truly need a human.
· Share this video
· More in this topic
AI Assist: Automation, Escalation & Human Handoff
- Can we add instructions to the base prompt?
- Agent unavailable when AI transfers to human
- Always notify human agents of new chats
- How to create AI automated sequence
- Setting up escalations and human handoff
- Setting up form for unanswered queries
- Use base prompt instructions for escalation
Open the tawk.to Academy
Every topic and 220+ videos in one place.