Can we add instructions to the base prompt?
🤔 Can You Add Instructions to the Base Prompt in tawk.to AI Assist? Learn how to customise the base prompt of your tawk.to AI Assist chatbot to include specific instructions. Discover how tailoring the base prompt can optimise responses, align the chatbot’s tone with your brand, and deliver a more personalised customer experience.
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AI Assist: Automation, Escalation & Human Handoff
- Agent unavailable when AI transfers to human
- Always notify human agents of new chats
- How to assign an AI agent to manage your tickets
- How to create AI automated sequence
- Setting up escalations and human handoff
- Setting up form for unanswered queries
- Use base prompt instructions for escalation
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