How to create AI automated sequence
Discover how to design and implement AI automated sequences to streamline customer interactions across any business. This tutorial guides you through setting up site notifications that trigger tailored messages, using AI Assist to enhance user engagement. Learn to configure settings, select triggers, and link suggested messages to specific AI responses for both new and returning customers.
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AI Assist: Automation, Escalation & Human Handoff
- Can we add instructions to the base prompt?

- Agent unavailable when AI transfers to human

- Always notify human agents of new chats

- How to assign an AI agent to manage your tickets

- Setting up escalations and human handoff

- Setting up form for unanswered queries

- Use base prompt instructions for escalation

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