Thanks to tawk.to’s live chat widget, Tomedes is able to respond to its growing number of clients in real-time, and most of those clients prefer to contact them through live chat rather than e-mail or form submissions.
The company’s agents find tawk.to’s interface to be one of the easiest to use among those they’ve tried so far, and that helps them focus on serving the client to the best of their abilities. More importantly, the company is able to assure clients that there’s a real person at the other end listening. And that’s the difference Tomedes needs to continue putting the client at the heart of everything the company does.
Also, not all of Tomedes’ clients speak English, so tawk.to’s automated translation feature allows them to better connect with international clients in any of 45+ languages. Its secure encryption ensures client transactions are always secure, resulting in higher engagement and conversion rates.
“As a translation company, we understand how critical communication is in establishing trust with our clients. So we wanted to make our customer support accessible and reach our clients in the simplest, most authentic way. In choosing a chat platform, you’ll have to decide what qualities you want a platform that’s compatible with how you will customer support team needs, which we found in Tawk.to.”
Tech Localization Engineering Department at Tomedes
Tomedes is in the business of bridging people and companies across the globe by broadening their horizons to include different cultures and languages found in various local and international markets. Building personal connections is part of the trade when providing language-based services in translation, localization, and transactions.
Because of this, it was important for Tomedes to find a platform that could create a more personal customer experience. “With tawk.to, it has become easier for our customers to get in touch without losing the more personal and human side in communication,” Garcia said.
“There might be thousands of other platforms, but for us at Tomedes, if you want to increase conversions and create a personalized, customer-first approach through chat support, then tawk.to is your go-to chat platform.”