As restoration and repair specialists, Isaac and Mark saw some of the most devastating damage a home can suffer — water damage. To head off the problem at its source, the founders of True Builders decided to start their own plumbing company — True Plumbers & AC.
The business quickly scaled and soon became True Corp, an umbrella company encompassing True Roofers and True Aluminum in addition to the original building and plumbing companies.
When customers are facing a need for renovation and repairs, time is of the essence. True Corp began using the tawk.to $1/hr Hired Agent service to provide customers with instant responses to their questions, so their customers always know someone is there to help.
As restoration and repair specialists, Isaac and Mark saw some of the most devastating damage a home can suffer — water damage. To head off the problem at its source, the founders of True Builders decided to start their own plumbing company — True Plumbers & AC.
The business quickly scaled and soon became True Corp, an umbrella company encompassing True Roofers and True Aluminum in addition to the original building and plumbing companies.
When customers are facing a need for renovation and repairs, time is of the essence. True Corp began using the tawk.to $1/hr Hired Agent service to provide customers with instant responses to their questions, so their customers always know someone is there to help.
“Unless you work 24 hours a day 7 days a week, you’d better have somebody on call, because people don’t always work on your schedule, they work on their own.”
Most customers want to ask questions about their services even when the information is already on the website. They want to hear from a representative of the business. To get that confirmation quickly has made a big difference.
— Mark Leves, CoFounder, True Corp
Mark says the key to survival in the industry is having the right technology to service customers right away. If that’s not in place, they’re going to keep looking for the next company.
Chat technology enables True Corp to connect with their customers and start helping them right away. And that means building stronger customer relationships with customers who know they care.
Share your own entrepreneurial journey and help build an inspiring collection of stories. We’ll film it then share it with the 5,000,000+ members of the tawk.to community. We’re excited to hear what you do with tawk.to to get closer to your customers.
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
