The online travel industry is dominated by a few big names, rebooking the same tired and tourist trodden group excursions en masse.
INSPITRIP's approach sways from that; by offering traveller's the unique opportunity to connect with a Local Guide for an authentic and insightful travel experience, designed for travelers who want to explore their destination through the eyes of those who live there.
With a network of 2,000+ local guides, Inspitrip crafts one of a kind custom experiences to suit the particular tastes of each individual traveler, and was originally launched to empower local communities and make travelling more authentic and meaningful.
As a result, Inspitrip faced a challenge to connect with travelers prior to making a purchase, so as to customize an experience to suit their needs - by working with tawk.to, Inspitrip is able to efficiently start a relationship with customers well before they even begin their journey.
Customers have a lot of questions before they make decisions, and tawk.to really helps us to address and answer all the questions that our customers have.
Alex Huynh, Founder Inspitrip
When customized and authentic local experience are a point of service differentiation, whether that be off-the-beaten-track treks or a wander through the hustle and bustle of a local market, these are experiences that demand a deep connection with customers.
The travel industry is a tough market the world over, though in particular as a travel start-up based in asia access to funding resources is limited as the outside venture capital ecosystem isn't as developed in more mature markets.
Tawk.to provides Inspitrip with a feature-rich tool to not only build closer relationships with customers, but to differentiate the service offering at absolutely Zero cost - which is truly aligned with the belief that a website owner shouldn't have to pay to chat with the customers on their website.
Helping truly is the new selling, and modern customers can really tell the difference - customer service no longer needs to be seen as a cost-center, but instead an opportunity to both differentiate a product or service offering - and in Inspitrip's case a way to compete and prosper in a world controlled by incumbents.
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