Running a beauty company wasn’t an obvious career path for Renee. She grew up as a self-proclaimed tomboy who loved riding horses and playing touch football. Initially, Renee studied law, but after attending an eyelash extension course, her career path took an unexpected turn.
She was immediately interested in the industry. After doing her research on the products and techniques, she decided to take a leap of faith. Renee took a chance and started her own company, Lash & Brow Professional.
Besides selling the products, Renee and her team regularly give valuable advice and tips to clients on the different products and techniques they can use. This focus on customer experience has helped them grow and has become a very important aspect of their business.
Running a beauty company wasn’t an obvious career path for Renee. She grew up as a self-proclaimed tomboy who loved riding horses and playing touch football. Initially, Renee studied law, but after attending an eyelash extension course, her career path took an unexpected turn.
She was immediately interested in the industry. After doing her research on the products and techniques, she decided to take a leap of faith. Renee took a chance and started her own company, Lash & Brow Professional.
Besides selling the products, Renee and her team regularly give valuable advice and tips to clients on the different products and techniques they can use. This focus on customer experience has helped them grow and has become a very important aspect of their business.
“tawk.to enables us to talk to our clients even if they may be out of Australia and they don’t have the opportunity to pick up the phone.”
It can be challenging to explain different products over the phone. Some products have very slight differences that need to be explained in great detail. Using the tawk.to live chat software, Renee and her team can easily send a link about specific products to clients. This convenience allows their customers to get relevant product information so they’re able to make the right purchases with confidence and avoid confusion.
Renee Gurney, Founder
Convenience can make all the difference to a potential customer. We’re well into the digital age, and people are both constantly on their phones and on the move. By using tawk.to, Renee and her team can support their clients, no matter where they are. As the Lash & Brow Professional team continues to grow, they’ll always be able to stay connected to their customers.
Share your own entrepreneurial journey and help build an inspiring collection of stories. We’ll film it then share it with the 5,000,000+ members of the tawk.to community. We’re excited to hear what you do with tawk.to to get closer to your customers.
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
