When Katie answers the phone at her Auto Repair Shop, most new customers ask if they can speak with somebody else – it’s a common misconception (and antiquated stereotype) that they may be better serviced by a male.
Katie’s quick to let them know, that she can not only help – but is often able to solve their problem. Tunes change when they hear she has been in the industry for over a decade.
This is a story we hear all too frequently – but also something that is rapidly changing, and that’s only due the time we’re all living in, but also due to the medium we’re now all communicating with.
People tend to be more focused on the problem than the person solving the problem via chat.
All Car Shop chose tawk.to as a way to offer customers a quick and easy way to get their questions answered via messaging – it’s convenient for their customers, and also convenient for Katie and her team at as they can instantly respond to queries at any time of the day.
Katie Robinson, All Car Shop
Katie knows that if customers are calling after hours and they’re not available; they are going to lose that customer – they’re going to go somewhere else. So they now offer after hours live chat also, raising the bar for customer experience in the Auto Repair Shop industry.
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