Before: So many channels, so much data. Customers have so much choice so their expectations are heightened – It’s impossible to keep track of relationships across so many touch points! What a mess! 🤦
After: Engage with customers where they are, when they need you. Track activity cross-platform & clearly see the state of relationships. Our customers tell us it kind of feels like you have a super power! 💪
Your customers are everywhere, by being where they are, when they need you, it gives customers the confidence they need to choose you over the competition, every time.
With customer data siloed across so many tools, it’s hard to get a top-down view of the customer journey. Not anymore. You now have one place, for all of your customer interactions.
Easily identify FAQs and capture help center searches to create articles and shortcuts so that agents can respond faster, and customers can get help without having to make contact.
Monitor customer
activity in real time
See which pages your visitors are on in real time, what they are searching for within your Knowledge Base, how often they visit your website and filter activity across their entire customer journey. See clearly which team member responded to a customer last, and which channel they used.
Meet customers
where they are
Access is the currency of the web. You need to be where your customers are and if you’re not, your competitors will be. With omni-channel tools like Live Chat, Ticketing, SMS, a Knowledge Base and voice calls you have what you need to be there for customers when and where they need you most. Armed with Conversational Intelligence to engage with context.
Collaborate and
assign conversations
Tag and assign conversations and tasks to members of your team, ensure the right person is responding at the right time. Being able to see the entire journey alongside customer data, gives you the power to respond with context, and ultimately create memorable and positive customer experiences.
Easily switch
channels
Your customers are everywhere, and nowhere. Today they are on a call, tomorrow they initiate a live chat and next week they reply to an SMS. With the ability to see and filter your customer journey based on channel type, you can easily channel switch to meet customers where they are.
Have intelligent
conversations
Having the ability to see a conversation alongside a customer journey with the tools and data to quickly see the state of a relationship, and the context of conversation, is what makes tawk.to the only platform you’re going to need to manage your customer relationships at scale.
Ranked #1 with a 98% customer satisfaction score, millions of people use tawk.to to interact with billions of customers.
Robert, founder.
Your customers have spoken loud and clear, messaging is their channel of choice – and you need to be where your customers are, when they need you the most.
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
