Most customers expect their help requests to be resolved in only one interaction. Yet that’s not always possible. So what’s the next best alternative?
Here are some ticketing strategies we use at tawk.to to speed up help desk responses. With these under your belt, you’ll be ready to win new customers while better serving the ones you have.
What matters most in customer service and how can we measure it? KPIs, short for Key Performance Indicators, can help you reach your customers service goals by giving you a snapshot of your team’s performance at any given time.
We’ve gathered some of the metrics we track regularly here at tawk.to. You can use these to increase customer loyalty, satisfaction, and sales.
As co-founder of ShareitEffect, Luke Brandley knows the value of a good recommendation. His app gives Shopify customers a simple way to recommend products directly from their shopping carts. We spoke with Luke to hear how tawk.to supports ShareitEffect’s customer service and SEO and why he recommends it to the businesses he works with every day.
The holidays are just around the corner and we can all agree it’s a busy time of year. It’s a crazy time for commerce, both in-person and in the digital space.
With that in mind, we thought we’d share a few tips and give you a boost in preparation for shoppers coming your way.