AI Assist not replying? Here’s how to fix it fast.
In this video, we show the quickest checks to get AI replies working again in tawk.to.
Quick fixes:
• Turn on AI Assist in Add-ons
• Enable needed features: Smart Replies, AI Commands, Knowledge Base
• Reduce the AI Agent response delay
• Check Widget Scheduler hours
• Switch on data sources: KB, Shortcuts, integrations
• Verify message credits and Top Up if needed
