Every business has its busy seasons. During those times, you may want to reach out and request that your VA work additional hours. When a VA works beyond the weekly contracted commitment, you will need to file an overtime report.

Overtime reports should be filed on a weekly basis. You will need to complete and submit the report at the end of each week. Our payment cycle for the VAs ends on the 14th of every month. If an overtime report is not received before that time, the overtime may be counted in the next billing cycle.

To ensure prompt payment, any overtime hours should be calculated and sent through weekly. If you choose instead to submit overtime hours in a monthly report, please submit the report before the 14th of every month in the PhST time zone. If overtime hours are not submitted by the deadline, we cannot promise that the VA will get paid the overtime in the current invoice cycle. However, they will be paid.

For example, if you send a report through on the 15th or the 16th of October, your VA may not be able to receive their overtime earnings for the previous week because we will not have received the funds from you, the client. The VA will instead receive the overtime pay in November along with any other overtime they may have completed for the current pay period.

Delaying payment may result in disappointment for the VAs because they expect to be paid for the extra hours they’ve worked. If you’ve not had the time to send through the overtime form, they will only receive payment for their standard hours.

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