In this video, you’ll learn how to keep the tawk.to widget hidden on page load, then reveal it only after a trigger message fires using the JavaScript API.
We walk through where to paste the API snippet inside your widget script, how onBeforeLoad can hide the widget, and how callbacks like onChatMessageSystem can show it again when your trigger message arrives. We also cover optional checks to show it only for specific messages, plus a few key testing and consent considerations before going live.
