In this video, you’ll learn how to search conversations in the tawk.to Inbox using filters, so you can find the right chat or ticket fast.
We cover the most useful search operators like contact:, message:, channeluser:, and ticketID:, plus workflow filters like assignee:, status:, and tag:. You’ll also see how to narrow results by time using updated: or created:, and how to combine filters for more precise searches.
