In this video, you’ll learn how to change a property member’s status in tawk.to.
We’ll cover the difference between Admins and Agents, what each role can do, and how to update permissions to keep your team organised:
• Admins: full access to settings, billing, and user management
• Agents: respond to chats and tickets, use shortcuts, edit Knowledge Base articles, but cannot manage Add-ons or add members
From your Dashboard, we’ll show you step-by-step how to open Property Members, select a user, and update their role or status. With the right setup, you’ll make sure only active agents are handling chats and every team member has the correct access.
