How settings and interactions change the widget's appearance

Wondering how your chat widget looks to visitors? In this video, we’ll show you how widget settings, triggers, and the Pre-Chat Form shape the visitor experience in tawk.to — both inside the widget and when using the Direct Chat Link. Learn how greetings, active conversations, and trigger messages display depending on which cards are enabled. We’ll also cover how the Pre-Chat Form changes the flow, and why triggers behave differently when used with forms versus chat cards. By the end, you’ll know exactly what your customers see and how to fine-tune settings for smoother conversations.