Blog | tawk.to | Page 6

10 common customer service issues and how to solve them

Problems, queries, and complaints can be the trickiest parts of a customer service job. Some days you can feel like you’re saving the world, one customer-in-distress at a time, but others can feel like one long train wreck that you’re somehow supposed to salvage.

Top 3 takeaways from Running Remote 2019

Running Remote 2019 in beautiful Bali has come to a close. If you didn't manage to make it to the event don't worry, we've got you covered. Think warm thoughts, imagine sunshine on a picturesque beach and we'll go over our top takeaways from the event to help you combat some of the major challenges that come with remote work.

How to use live chat to boost e-commerce sales

The e-commerce industry is going from strength to strength as people continue to trade busy shop floors for laptop screens (often from the comfort of their sofa and pajamas). However, competition is fierce in the online space, so providing fantastic customer experiences that lead to repeat purchase is vital if small businesses are to stay afloat.

The 6 biggest challenges of being a digital nomad and how to overcome them

Let’s face it, a digital nomad’s life sounds pretty perfect, right? Through rose tinted glasses you can picture endless lazy beach days, cocktails lined up next to your computer, and new adventures every week. Whilst all of these perks are possible, there are a number of hurdles and stumbling blocks that come with life on the road.