Blog
Customer service is an industry notorious for its ups and downs. A service agent’s day can often be a mixed bag of celebrating wins and trying to fire fight complex issues. Whilst the job can most certainly be very rewarding it can also come with stress, exhaustion, and a hefty dose of frustration.
Whilst the phrase “stay in your own lane” most definitely rings true, and it’s important not to copy or become distracted by the competition, it can be very insightful to keep an eye on the rest of the market. There are always lessons to be learned from observing emerging trends and behaviors that are working particularly well for your competitors.
Do you wish you could be more productive? Do you struggle to find time to do what matters? With a heavy workload, it's easy to feel stretched thin, as if there aren't enough hours in the day. But there's something you can do about it - a guiding philosophy to live by that can change this perception.
The jam-packed Online Retailer Conference & Expo, now in its 11th year, played hosts to startup founders, retail innovators, marketing disruptors, and e-commerce leaders. Joined by more than 100 speakers, 140 solution providers and exhibitors and over 2,000 excited visitors. Here are our top takeaways from the amazing speakers at the two-day event.