Don’t let chats hit a dead end when AI Assist escalates to a human agent.
In this video, learn how to add Suggested Messages as a fallback — so if no one is available, visitors can still take action, like leaving a message that creates a support ticket. We’ll walk you through setting up suggested messages inside AI Assist shortcuts, ensuring smoother conversations and uninterrupted support.
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!