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AI Assist Setup

Escalate to a ticket when no agent answers

Don’t let chats hit a dead end when AI Assist escalates to a human agent.

In this video, learn how to add Suggested Messages as a fallback — so if no one is available, visitors can still take action, like leaving a message that creates a support ticket. We’ll walk you through setting up suggested messages inside AI Assist shortcuts, ensuring smoother conversations and uninterrupted support.

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