Pre-Chat Form

Learn why your suggested message buttons stop appearing when a Pre-Chat form is enabled in tawk.to, and how to get them showing again. This video explains why it happens, how to turn on the Exclude pre-chat submissions from AI responses setting so your agent responds to the visitor's real message instead of the form submission, and how to set your shortcuts to Send Exactly as Written so your buttons appear exactly as you built them. The form data is still saved, nothing is lost.