In this video, discover how to use suggested messages effectively when agents are unavailable to handle AI-to-human transfers on tawk.to.
We will show you how to set up and implement automated, context-sensitive messages that prevent customers from waiting too long when agents are unavailable.
This video is ideal for customer support teams looking to maintain high service levels and minimize wait times, even during off-hours or high-traffic periods. Learn to enhance your customer interaction strategy with smart, automated responses that ensure continuity and satisfaction.
Tune in to master suggested messages for seamless service transitions!
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
