Using Regex in AI Assist base prompts

Use base prompts and regex to keep AI Assist on track. In this video, you’ll see how base prompts let you control how your AI agent behaves, and how regex helps validate customer input like order numbers or reference IDs before the conversation moves on. It’s a simple way to reduce errors, avoid confusion, and make sure your AI only works with correctly formatted information. Perfect for workflows that depend on clean, predictable input.