How to set up suggested messages prechat

In this video, we'll show you how to set up suggested messages for your pre-chat experience in tawk.to. Learn how to configure the tappable suggested-message buttons visitors see before they start a conversation, giving them ready-made prompts to open a chat, and how to make sure those buttons work smoothly alongside your pre-chat form. Whether you're setting this up for the first time or refining an existing widget, this walkthrough helps you point visitors toward the right conversation from their very first tap.