Learn how to use Smart Reply in tawk.to AI Assist to generate instant, data-driven response suggestions for your human agents across live chats and open tickets.
This video covers how to turn Smart Reply on, which data sources it draws from, and how to use it inside an active chat or ticket. You'll also see how to check where a response came from and how to improve your data sources when a reply needs editing, so the same query gets a better answer automatically next time.
