Managing Email Conversations in the Inbox

Learn how email conversations work inside the tawk.to Inbox once your address is connected, and how to manage them alongside your chats and tickets. This video covers how to reply, assign, tag, and prioritise email conversations using the same controls you already know, how contact matching works across channels, and how the People in Conversation panel handles threads with multiple recipients. You'll also see how attachments and external images are handled, how the five-second undo window works on replies, and how to assign an AI agent to handle one or more of your email inboxes.