Answer with context
Tabs give you the freedom to pull in content from any third party system, making it easy to ensure your team can answer tickets right alongside the information they need to get the ticket answered quickly and correctly.
Automate with shortcuts
Shortcuts make it easy to save canned responses and automatically reply to customers with just a few clicks. Save the time and stress in always having to craft the perfect email, do it once; then set and forget.
Integrate with eCommerce
With integrations like Shopify you can view all of your customer’s Shopify data displayed in tickets. You can lookup and edit orders, and even process refund payments without having to leave the ticket.
Seamless integration across all products means you have the customer info and activity log you need to solve problems in the first ticket.
With team notes, agent assignment and view indicators you always know which team members are working on which tickets.
Convert tickets
to conversations
Often what a customer needs is a call or chat, yet a ticket was raised. Easily switch channels & close tickets but maintain activity continuity.
Ticketing is often seen as a cost center, though when done right, and when armed with smart tools, it’s an opportunity to delight customers and differentiate your business.
The green widget you see below this text is the tawk.to live chat widget, if you click it you will see the window maximize and you will be able to chat with the tawk.to team 24×7-365. You can add a chat widget like this on your own site, with your own custom colors, messages, size, position and language. Click the widget and give it a try!
