tawk.to answers before the cart goes cold
A shopper asking “does this ship by Friday?” won’t wait for an email back. tawk.to answers every product and shipping question — on the storefront, after checkout, in any language. Free, forever.
Every question is a sale about to happen — or about to bounce
From the pre-sale question to the midnight cart to the customer who’s bought before, tawk.to is there for all of it.
The question between ‘add to cart’ and ‘buy’.
“Will it fit?” “When will it arrive?” “Can I return it?” The answer decides the sale. Saved replies handle the FAQs in a tap, so the doubt clears before the tab closes.
- ·Saved replies for sizing, stock & shipping
- ·Answer right on the product page
- ·Catch the sale before they click away
The cart they left behind at midnight.
“Where’s my order?” “What’s your return policy?” The AI assistant answers from your own store around the clock, so a midnight doubt turns into a morning order — not a refund request.
- ·AI answers from your product & policy pages
- ·Order status and returns, 24/7
- ·Captures the email so you can follow up
Your repeat buyer is worth more than the first sale.
The second order should feel easier than the first. Every chat is tied to a contact, so when a returning customer messages you already know their orders, their size, and the last thing they asked.
- ·Full order & chat history per contact
- ·Notes, tags and contact details in one view
- ·Pick up right where you left off
From ‘just looking’ to ‘buy it again’
Storefront, checkout, and the order that follows — the same conversation follows the shopper the whole way, in whatever language they speak.
- 1Browsing
Answer the question that decides the sale.
Sizing, materials, shipping cost — reply in the moment and turn a browser into a buyer.
- 2At checkout
Catch the hesitation before the cart empties.
A surprise shipping cost or a return worry is where sales die. Answer it live and keep the checkout moving.
- 3After the sale
Turn one order into the next.
“Where’s my order?” and “can I return this?” get instant answers, and every conversation stays on the contact for the next visit.
A full product, not a free sample
The same platform trusted from the one-person shop to names you’d know — and it runs a real store on the free plan.
- ✓No per-seat fees. Support, marketing, the founder — put the whole team on it.
- ✓Live the day you install. Drop one snippet on any store or platform.
- ✓Web, iOS, Android, Mac and Windows. Answer from anywhere.
Go sell.
We’ll catch the questions.
Add it to your store between orders. Free, forever.