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This brochure will provide you with an insight into the tawk.to features and paid add-ons.
We’re excited to announce that tawk.to is now the #1 most widely used live chat application in the world. We’ve captured 20+% of the market and are recognized as the fastest-growing company in the space with 1.7+ Billion people interacting with a tawk.to widget each and every month — that’s 1 in every 3 people online.
We’ve achieved this by making our customers our partners. We bring them closer to their customers to help them grow their businesses.
We understand that, more than ever before, People Prefer to Message.
Customers have spoken loud and clear. Messaging is their channel of choice, and you need to be where your customers are when they need you the most.
At tawk.to, our mission is to provide Equal Access To Opportunity.
We exist to make it easier for businesses to communicate and transact with their customers, no matter where they are or how they pay, for millions of users.
We welcome the opportunity to work with Shortstory Marketing and look forward to a meaningful and long-lasting collaboration.Yours sincerely,
tawk.to is the most widely used chat application on the planet. Ranked #1 with a 98% customer satisfaction score, we make it easy for over four million people to communicate and transact with billions of customers. No matter where they are or how they pay.
tawk.to offers free Messaging and CRM software. It’s easy to use across all devices and integrates with software you use every day. Create unlimited properties, customizable widgets and agent seats. Monitor and chat with customers in real time. Then follow up in a built-in ticketing and support center.
We expect businesses to respond to us as quickly as our family and friends would. Six out of ten customers are more likely to buy when they receive answers in the first minute. (Ifbyphone) And if they don’t find fast answers, 45% will abandon the cart mid-purchase. (Forrester)
tawk.to gives entrepreneurs the tools they need to make lives easier and the world better. Whether that be tools, jobs, time, money, care, opportunity, empathy, compassion, advice or forgiveness.
The traditional SaaS model sells you a subscription to the software and competes based on the features they offer. The more often they communicate with you and provide support, the lower their margins.
tawk.to follows a value-driven model where we give our software away for free and provide 24×7-365 live support. As a result, we have obtained mass adoption. Should you decide to subscribe to our Hired Agent service, you can do so for as little as $1/hr for an agent to answer the chat.
We believe all businesses, regardless of size or location, should have access to the best tools to communicate and transact with their customers, and we solely monetize at the junction where our customers derive value and benefit, not just by giving or limiting access to certain features.
Monitor and chat with your customers in real time in a widget customized for your brand. Or share a link and start a chat on a hosted Chat page.
Assign tickets and follow-up in a built-in support center. Know which agent responded last and search past conversations by keyword.
Share information and empower customers to help themselves in a searchable Knowledge Base. Add articles and videos to guide users and answer FAQs.
Capture the customer journey in a single view. See past chats and ticketing support emails. With all your data in one place, you have the context to make every conversation relevant.
The tawk.to widget makes it easy to start conversations with visitors on your websites. You’ll be there when they need you with unlimited messaging, ticketing and your own Knowledge Base — all 100% FREE.
Compatible with all modern browsers, tawk.to is completely secure and packed with premium features. Add a widget to any website. Share a link to a free hosted Chat Page. Start a chat anywhere — from your email or your business card.
Our Hired Agents assist your customers as in-house agents via live chat. We can cover any schedule or time zone up to 24x7-365. Plans start from $1/hr
Virtual assistants provide in-house administrative and creative services. Get help for everything from answering the phone to graphic design and accounting
Remove our branding and add your own to your widget and ticketing emails. Add a custom URL to your hosted pages and Knowledge Base
Enjoy face-to-face conversations, offer product demonstrations and engage more customers on your site, from a link or at virtual events
The Hired Agent service at tawk.to bridges the gap for growing businesses in need of additional support. Our experienced agents act as your in-house team responding to customers in real time — on your schedule and time zone.
All of our agents are trained, screened and interviewed to provide an excellent match for your business. We can provide a single agent several hours per week or a full-time staff dedicated to your websites and properties. Monthly plans make it easy with no long-term contracts and no cancellation fees.
Let tawk.to bring an experienced team of industry experts to represent your business.
40 hrs / wk
Schedule up to 40 hrs a week — perfect for connecting with customers during business hours, or a few hours a day.
80 hrs / wk
Need to cover two shifts? Schedule 80 hrs a week and be there more often for your prospects and customers.
DAYS & WEEKENDS
128 hrs / wk
Busy evenings and weekends? or 18+/hrs a day? Schedule 128/hrs a week, and we'll be there for you.
The plan that made us famous — at an unbeatable $1/hr, we've got you covered 24x7-365. Your customers are going to love you.
Katie Robinson, All Car Shop
We’ll create a group chat in your dashboard and select a group of agents to get to know your business and respond to chats the way you respond to chats
Use the Agent Scheduler to set times for answering the chat. Agents can search all resources available to them, including past chats, to answer new queries.
Your agents collect contact details and answer the chat. If an Agent cannot find the answer, they will assign a ticket to the team member who can.
After a ticket has received a response, we update your Knowledge Base. The next time we receive that question, we can respond immediately with the answer.
Are you performing repetitive tasks that could be outsourced instead? A tawk.to Virtual Assistant (VA) is a highly skilled professional providing business support services. You save money while completing work faster, better and at a lower cost. Reclaim your time and work on your business, not in your business.
Here are some of the services tawk.to Virtual Assistants provide:
Your VA will have extensive customer service experience and a strong command of the English language, both written and spoken. The VA can be recruited for both inbound and outbound phone-based roles.
This is a month-by-month service. You can upgrade, downgrade or cancel the service by providing a one-month notice period. Please note: the final price point is affected by both the number of hours and the tasks/skill sets required of your VA.
1 hr blocks
Have a deadline to meet? Need help just catching up? Hire a VA to help streamline your day!
5 HOURS / WEEK
5+ hrs / wk
Need help with the weekly tasks that nobody has time for? Hire a VA to help keep you on track!
20+ hrs / wk
Business is good. Work is piling up. Need someone you can rely on to get things done? Hire a Dedicated VA!
40+ hrs / wk
Need someone who will learn to understand your business as well as you do? Hire a Dedicated VA you can trust!
Let us know what you’re looking for. Your VA will be recruited specifically to the requirements you submit. Need certain skills and experience? We can help!
We’ll pre-screen and make sure the VA meets your requirements, has great communication skills, and has a reliable internet connection.
Once we’ve narrowed the list, it’s your turn to meet the most qualified candidates via a video call. This way, you get to make the final decision. Let us know.
Agree on a schedule and discuss the best means of communication. Then arrange a day and time to onboard your VA. Congratulations — you’ve successfully delegated!
The tawk.to Remove Branding Add-on brings all your communications under your own brand for a consistent experience. Now you can make the widget, emails and Knowledge Base truly your own with advanced customization and white label features.
$19.00/month (paid annually)
$29.00/month (paid monthly)
Video + Voice + Screensharing by tawk.to lets your customers choose how they communicate with you in your widget. Backed by a robust, industry-leading Global Network Traversal service, “it just works” with nothing to install.
Fast, secure and high quality video between WebRTC enabled browsers allows your agents and visitors to switch fluidly between messaging, voice, video and screensharing.
Discover how enhanced media creates positive experiences that turn customers into brand advocates.
$29.00/month (paid annually)
$49.00/month (paid monthly
Start Video + Voice + Screensharing in your widget today.
Expand your service hours and never miss a chat with tawk.to’s Hired Agents:
Tell me more
Reclaim your time and do what matters with tawk.to’s Virtual Assistant services.
Chat face-to-face and offer live demonstrations with Video + Voice + Screensharing
Show me how
Put your brand first with tawk.to’s Remove Branding Add-on
Have questions about which services are the best fit for your business? Need a custom package?
Let us assist you with a solution customized for your business goals.
Schedule a follow up