Here is some insight in to the features we’re currently working on :
Apps for both Mac & PC for those of you who would like to answer chats outside of the browser.
Our designers are hard at work creating hundreds of bubble options for the widget, and our dev team will be adding the functionality for you to be able to upload your own custom bubble images.
We will be launching a ticketing system later next month, that will allow you to turn chats in to tickets, automatically store Offline messages as tickets, and send and receive tickets from a custom email.
You will also be able to integrate with your existing ticketing system
Send and receive files with your visitors, and between agents. Store files on our server, and include them in your shortcuts.
Sound & Notification Upgrade
More granular notification options including :
- the ability to modify which sites or pages you receive notifications for
- different sound settings per site or page
Filter visitors on a widget level, so that the widget only displays to certain visitors based on actions or geographics
Deeper analytics, including :
- Site and Page level data
- Agent Performance Metrics
The ability to ignore an incoming chat without having to turn your audio off.