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Serving real estate customers at the speed of technology

Industry
Real Estate
Location
Melbourne Area, Australia
Brand
Noel Jones Real Estate
Product
Hired Agents
After more than 40 years of experience on the Melbourne real estate scene, Noel Jones continues finding new ways to serve customers by harnessing the speed of technology.

For Daniel, the excitement is in the bidding. He remembers attending auctions with his father as a boy, watching the faces of families as they secured their dream homes. As a director and auctioneer, he views the special role held by agents as an honor and a privilege.

Although COVID-19 has limited in-person meetings, it has brought new opportunities. The company has taken a new look at how they do business, why they do it, and where they can be more efficient.

To respond quickly and accurately to potential clients, Noel Jones turned to tawk.to’s chat app and $1/hr staffing service.

After more than 40 years of experience on the Melbourne real estate scene, Noel Jones continues finding new ways to serve customers by harnessing the speed of technology.

For Daniel, the excitement is in the bidding. He remembers attending auctions with his father as a boy, watching the faces of families as they secured their dream homes. As a director and auctioneer, he views the special role held by agents as an honor and a privilege.

Although COVID-19 has limited in-person meetings, it has brought new opportunities. The company has taken a new look at how they do business, why they do it, and where they can be more efficient.

To respond quickly and accurately to potential clients, Noel Jones turned to tawk.to’s chat app and $1/hr staffing service.

“tawk.to provides the staff to enable us to answer questions on behalf of our agents 24x7- 365.”

It’s important for agents to be able to work both from home and also on the road. In real estate, having up-to-date information can make all the difference.

“Throughout COVID, it’s been invaluable to know that there’s somebody there at the other end of the line. To be able to make sure that we can provide answers to our clients as quickly and as efficiently as possible has certainly helped our business.”

Daniel D’Assisi, Director and Auctioneer, Noel Jones Real Estate

Digital technology will continue to play a major role in staying close to customers and keeping them informed. Bringing tawk.to into the business has been one more step in continuing to build a real estate business that is constantly improving its customer service levels to create an unforgettable experience.

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