Customer Survey

We value your feedback as we continue to improve the customer experience at tawk.to. Your answers will help us understand how people use tawk.to. They will be used only for research purposes. Thank you for sharing your answers to the questions below.

1. How would you describe your business?

Professional services Marketing agency Trade services Web development/IT e-commerce SaaS Other

2. How did you find out about tawk.to?

3. How often do you use tawk.to?

Daily Weekly Monthly Rarely I have not used tawk.to

4. Which if any tawk.to features have you used in the past month?

Direct Chat link and Profile Pages Knowledge Base Automated Triggers (greetings, coupons, etc.) Widget customization Messaging and Ticketing Agent-to-agent messaging and whispers None of the above

5. What is the primary reason you use tawk.to?

6. Overall, tawk.to is _____________

1 = difficult to use, 2 = somewhat difficult to use, 3 = neither difficult nor easy to use, 4 = somewhat easy to use, 5 = easy to use

1 2 3 4 5

If you could change one thing to make tawk.to easier to use, what would that be?

We’re glad you’ve found tawk.to easy to use! What could we do to WOW you?

7. What software do you use every day and would like to see work with tawk.to?

8. Do you have anything else to add?

Have questions? Schedule a call.

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