Phone Support
Analysis
SECTION 1:
Your Name
Customer Name
Customer Email
Website URL
Link to video recording
What type of call was it?
Support Call
Support Call from KB
Support Call from Email Campaign
Business Messaging Advice ( GO TO SECTION 4 : Business Messaging Advice )
What was the problem/issue?
Is there a ticket associated with the issue, please enter teh ticket number below
Was the issue resolved?
Yes ( GO TO SECTION 2 : Resolved)
No ( GO TO SECTION 3 : Not resolved)
SECTION 2: Resolved
Have you added a note and closed the ticket?
Yes
No
N/A
SECTION 3: Not resolved
Outline what you did to try and resolve the issue
Who have you reached out to for help?
SECTION 4: Business Messaging Advice
Phone Number
What were some of the key points you covered in the call?
Dashboard Walkthrough
Ticketing
Triggers
KB
Chat Widget Customisation
Responding to a chat
Engaging more visitors in chat
Missed Chats
Other key points you covered in the call?
Should we reach out about -
Partnering with tawk.to
Hired Agent service
Virtual Assistant service
Other comments -
Submit
[contact-form-7 id="2264" title="LeadGen"]
