You can Enable Desktop Notifications that will appear even if your web browser is minimized. Follow these Steps:
- Go to the Top Righ-hand side of the Dashboard, select My Profile icon.
- To enable the desktop notification, simply “switch” the radio button from OFF to ON. Desktop notification will be activated for New chat, New Message, and New Agent Message by default. If you want to enable the desktop notification for a particular alert, you can also customize that.
To customize the notifications, simply go to Manage Sounds & Notifications.
Desktop notification is at the right-hand side of the window. You should switch the general radio button for desktop notification from OFF to ON and from there, you can freely customize the desktop notification you would want to receive.