tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties. E.g. if you added a friend to one of your Properties, they would be able to see visitors on your website, and answer chats from them.
It’s easy to Invite New Agents or Manage Agents. Just Follow These Steps:
You can Modify an Agents status as Enabled or Disabled and designate their role as either an Admin or Agent.
Agents will receive an email and must confirm the invitation for them to join and manage chats from your website or page.