Creating and Managing Triggers | tawk.to

Triggers are used to create proactive chat engagement. A basic trigger will automatically open a chat window after a pre-determined amount of time and pose a question to the visitor, such as “Hello, how may I help you?”

To Setup and Use Triggers Follow These Steps:

1. Go to Admin at the top of the Dashboard.

administration

2. Choose the Property you wish to Manage Triggers  for if you have multiple sites and pages.

properties-trigger

3. Click on Triggers under Property Settings. If you already have Triggers setup, you can Manage the Triggers on this screen.

4. To Add a New Trigger click the Green Add Trigger button in the top right corner of the Dashboard.

add-trigger

new-trigger

Set parameters depending on the trigger type:

Chat Rescuer
This trigger is used to auto-respond to messages if agents don’t respond in time.
Delay message 1 minute to 1 hour.

Page Notification
This trigger is used to send a notification to a visitor if they have been on a particular page for X amount of time.

Site Notification
This trigger is used to send a notification to a visitor if they have been on the website for X amount of time.

Advanced Notification
Choose from a variety of variables to define the trigger behavior.