Triggers are used to create proactive chat engagement. A basic trigger will automatically open a chat window after a pre-determined amount of time and pose a question to the visitor, such as “Hello, how may I help you?”
To Setup and Use Triggers Follow These Steps:
1. Go to Admin at the top of the Dashboard.
2. Choose the Property you wish to Manage Triggers for if you have multiple sites and pages.
3. Click on Triggers under Property Settings. If you already have Triggers setup, you can Manage the Triggers on this screen.
4. To Add a New Trigger click the Green Add Trigger button in the top right corner of the Dashboard.
Set parameters depending on the trigger type:
This trigger is used to auto-respond to messages if agents don’t respond in time.
Delay message 1 minute to 1 hour.
This trigger is used to send a notification to a visitor if they have been on a particular page for X amount of time.
This trigger is used to send a notification to a visitor if they have been on the website for X amount of time.
Choose from a variety of variables to define the trigger behavior.