{"id":72332,"date":"2021-02-04T16:06:20","date_gmt":"2021-02-04T16:06:20","guid":{"rendered":"https:\/\/www.tawk.to\/responding-to-chats\/"},"modified":"2021-02-11T18:53:58","modified_gmt":"2021-02-11T18:53:58","slug":"responding-to-chats","status":"publish","type":"page","link":"https:\/\/www.tawk.to\/it\/responding-to-chats\/","title":{"rendered":"Responding To Chats"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"72332\" class=\"elementor elementor-72332 elementor-47360\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d17127d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d17127d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a47dda1\" data-id=\"a47dda1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dff23da elementor-widget elementor-widget-heading\" data-id=\"dff23da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">101 - Masterclass di Messaggistica Aziendale<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23fee63 elementor-widget elementor-widget-heading\" data-id=\"23fee63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Rispondere alle chat<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2ac440 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2ac440\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-bda6d00 elementor-hidden-phone\" data-id=\"bda6d00\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a0a34b elementor-widget elementor-widget-spacer\" data-id=\"7a0a34b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba1caa1 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"ba1caa1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-list\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tContents\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-12c5f31 elementor-nav-menu__align-start elementor-nav-menu--stretch elementor-nav-menu__text-align-center elementor-nav-menu--dropdown-tablet ha-has-bg-overlay elementor-widget elementor-widget-nav-menu\" data-id=\"12c5f31\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;vertical&quot;,&quot;full_width&quot;:&quot;stretch&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;i class=\\&quot;fas fa-caret-down\\&quot; aria-hidden=\\&quot;true\\&quot;&gt;&lt;\\\/i&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<nav aria-label=\"Menu\" class=\"elementor-nav-menu--main elementor-nav-menu__container elementor-nav-menu--layout-vertical e--pointer-background e--animation-fade\">\n\t\t\t\t<ul id=\"menu-1-12c5f31\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72394\"><a href=\"https:\/\/www.tawk.to\/it\/introduzione\/\" class=\"elementor-item\">Ottiene Il Massimo Dal Tuo Widget<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72393\"><a href=\"https:\/\/www.tawk.to\/it\/widget-design\/\" class=\"elementor-item\">Aspetto Del Widget Completo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72392\"><a href=\"https:\/\/www.tawk.to\/it\/online-offline\/\" class=\"elementor-item\">In Linea O Assente<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72391\"><a href=\"https:\/\/www.tawk.to\/it\/pre-chat-form\/\" class=\"elementor-item\">Modulo Pre Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72390\"><a href=\"https:\/\/www.tawk.to\/it\/triggers\/\" class=\"elementor-item\">Triggers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72389\"><a href=\"https:\/\/www.tawk.to\/it\/responding-to-chats\/\" class=\"elementor-item\">Rispondere Alle Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72388\"><a href=\"https:\/\/www.tawk.to\/it\/shortcuts-and-tabs\/\" class=\"elementor-item\">Collegamenti E Schede<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72387\"><a href=\"https:\/\/www.tawk.to\/it\/three-tips-for-great-chats\/\" class=\"elementor-item\">Tre Consigli<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72386\"><a href=\"https:\/\/www.tawk.to\/it\/collaborating-with-your-team\/\" class=\"elementor-item\">Collaborare Con Il Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72385\"><a href=\"https:\/\/www.tawk.to\/it\/features-2\/\" class=\"elementor-item\">Funzioni<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72384\"><a href=\"https:\/\/www.tawk.to\/it\/conclusion\/\" class=\"elementor-item\">Conclusione<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-12c5f31\" class=\"elementor-nav-menu sm-vertical\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72394\"><a href=\"https:\/\/www.tawk.to\/it\/introduzione\/\" class=\"elementor-item\" tabindex=\"-1\">Ottiene Il Massimo Dal Tuo Widget<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72393\"><a href=\"https:\/\/www.tawk.to\/it\/widget-design\/\" class=\"elementor-item\" tabindex=\"-1\">Aspetto Del Widget Completo<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72392\"><a href=\"https:\/\/www.tawk.to\/it\/online-offline\/\" class=\"elementor-item\" tabindex=\"-1\">In Linea O Assente<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72391\"><a href=\"https:\/\/www.tawk.to\/it\/pre-chat-form\/\" class=\"elementor-item\" tabindex=\"-1\">Modulo Pre Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72390\"><a href=\"https:\/\/www.tawk.to\/it\/triggers\/\" class=\"elementor-item\" tabindex=\"-1\">Triggers<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72389\"><a href=\"https:\/\/www.tawk.to\/it\/responding-to-chats\/\" class=\"elementor-item\" tabindex=\"-1\">Rispondere Alle Chat<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72388\"><a href=\"https:\/\/www.tawk.to\/it\/shortcuts-and-tabs\/\" class=\"elementor-item\" tabindex=\"-1\">Collegamenti E Schede<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72387\"><a href=\"https:\/\/www.tawk.to\/it\/three-tips-for-great-chats\/\" class=\"elementor-item\" tabindex=\"-1\">Tre Consigli<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72386\"><a href=\"https:\/\/www.tawk.to\/it\/collaborating-with-your-team\/\" class=\"elementor-item\" tabindex=\"-1\">Collaborare Con Il Team<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72385\"><a href=\"https:\/\/www.tawk.to\/it\/features-2\/\" class=\"elementor-item\" tabindex=\"-1\">Funzioni<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-72384\"><a href=\"https:\/\/www.tawk.to\/it\/conclusion\/\" class=\"elementor-item\" tabindex=\"-1\">Conclusione<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fd76c31\" data-id=\"fd76c31\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-445d222 elementor-widget elementor-widget-video\" data-id=\"445d222\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/eVFfKG3uU-E&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-inline\">\n\t\t\t<div class=\"elementor-video\"><\/div>\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8667644 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8667644\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-narrow\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-8ee3148\" data-id=\"8ee3148\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-0c1729b\" data-id=\"0c1729b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-761e8ee\" data-id=\"761e8ee\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-00963d3\" data-id=\"00963d3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8690433 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"8690433\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tawk.to\/triggers\/?lang=it\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-left\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Previous<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-2e5c4ad\" data-id=\"2e5c4ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-48ea00b2 elementor-align-justify elementor-widget elementor-widget-button\" data-id=\"48ea00b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.tawk.to\/shortcuts-and-tabs\/?lang=it\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-chevron-right\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Next <\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-7a9fe18\" data-id=\"7a9fe18\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-fe81670\" data-id=\"fe81670\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-12 elementor-inner-column elementor-element elementor-element-e80d716\" data-id=\"e80d716\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8401cd elementor-hidden-phone elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"b8401cd\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1931\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Descrizione<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-1932\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-1931\" aria-expanded=\"false\">Descrizione<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1931\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1931\" tabindex=\"0\" hidden=\"false\"><h4><strong>Rispondere alle chat<\/strong><\/h4><p><span style=\"font-weight: 400;\">In questo video andremo a vedere alcune caratteristiche di Tawk.to per aiutarti a ricevere e a rispondere alle chiamate in entrata.<\/span><\/p><p><span style=\"font-weight: 400;\">Prima di iniziare, ricordate, potrete aggiungere un illimitato numero di agenti alla vostra propriet\u00e0 per aiutarvi a rispondere alle chat in entrata.<\/span><\/p><p><span style=\"font-weight: 400;\">Basta andare su AMMINISTRAZIONE in basso a sinistra della vostra schermata.<\/span><br \/><span style=\"font-weight: 400;\">Cliccate su MEMBRI DELLA PROPRIET\u00c0, <\/span><br \/><span style=\"font-weight: 400;\">poi in alto a destra cliccate su INVITA MEMBRO.<\/span><\/p><p><span style=\"font-weight: 400;\">La prima cosa da fare \u00e8` assicurarsi che suoni e notifiche siano impostati correttamente. Puoi trovare le impostazioni qui sul tuo PC,e qui sulla sua app per dispositivo mobile. Ricordate, se non effettuate l\u2019accesso a tawk.to, il vostro widget non risulter\u00e0 online e non riceverete nessuna chat in entrata.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">La prossima cosa da fare sara impostare i vostri alias.<\/span><\/p><p>\u2013 <span style=\"font-weight: 400;\">Per impostare gli alias, andate in alto a destra della vostra schermata.<\/span><br \/>\u2013 <span style=\"font-weight: 400;\">Cliccate sull\u2019IMMAGINE poi su MODIFICA PROFILO<\/span><br \/>\u2013 <span style=\"font-weight: 400;\">Sulla sinistra cliccate su ALIAS<\/span><br \/>\u2013 <span style=\"font-weight: 400;\">Infine cliccate su AGGIUNGI ALIAS<\/span><\/p><p><span style=\"font-weight: 400;\">Ad ogni alias pu\u00f2 essere assegnato un Titolo di Posizione, per esempio, \u201cServizio Clienti\u201d, e potrete assegnare una foto o un avatar per ogni alias. Naturalmente, vi consigliamo di usare una foto per aiutarvi ad instaurare fiducia con i visitatori. E onestamente, il vostro bel viso concluder\u00e0 piu vendite.<\/span><\/p><p><span style=\"font-weight: 400;\">Quando vedrete o sentirete una chat in entrata, cliccate sulla chat in alto a sinistra, la SCATOLA ROSA, poi cliccate su PARTECIPA.<\/span><\/p><p><span style=\"font-weight: 400;\">Puoi partecipare alla chat come uno qualsiasi degli alias che hai salvato. Oppure, se un membro del team sta gi\u00e0 rispondendo al visitatore, puoi entrare in chat usando lo stesso alias che ha usato. In questo modo il visitatore non sapr\u00e0 che qualcun altro ha preso il suo posto.<\/span><\/p><p><span style=\"font-weight: 400;\">Queste sono le basi per partecipare ad una chat.<\/span><\/p><p><span style=\"font-weight: 400;\">Nel prossimo video parleremo di alcune funzionalit\u00e0 per rispondere ancora pi\u00f9 facilmente ai visitatori.<\/span><\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/how-to-answer-an-incoming-chat\"><span style=\"font-weight: 400;\">How to answer an incoming chat<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-aliases\"><span style=\"font-weight: 400;\">Creating and managing aliases<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-1932\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-1932\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-1932\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-how-to-invite-and-manage-agents\/\" rel=\"noopener\"><strong>How To Invite And Manage Agents<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.<\/p>\n<h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-managing-sound-settings\/\" rel=\"noopener\"><strong>Managing Sound Settings<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>To Change the Sounds that you hear in the Dashboard<\/p>\n<h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-creating-and-managing-aliases\/\" rel=\"noopener\"><strong>Creating And Managing Aliases<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>You can have multiple aliases, so you can answer each chat with any name you like.<\/p>\n<h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-how-to-answer-an-incoming-chat\/\" rel=\"noopener\"><strong>How To Answer An Incoming Chat<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>When someone visits your website or personal profile page and initiates a chat using the live chat widget you will hear a notification sound.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec48bcc elementor-hidden-desktop elementor-hidden-tablet elementor-tabs-view-horizontal elementor-widget elementor-widget-tabs\" data-id=\"ec48bcc\" data-element_type=\"widget\" data-e-type=\"widget\" id=\"h-tabs\" data-widget_type=\"tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-tabs\">\n\t\t\t<div class=\"elementor-tabs-wrapper\" role=\"tablist\" >\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2471\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2471\" aria-expanded=\"false\">Descrizione<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2472\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2472\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t\t\t\t\t<div id=\"elementor-tab-title-2473\" class=\"elementor-tab-title elementor-tab-desktop-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2473\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"elementor-tabs-content-wrapper\" role=\"tablist\" aria-orientation=\"vertical\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"true\" data-tab=\"1\" role=\"tab\" tabindex=\"0\" aria-controls=\"elementor-tab-content-2471\" aria-expanded=\"false\">Descrizione<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2471\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2471\" tabindex=\"0\" hidden=\"false\"><h4><strong>Rispondere alle chat<\/strong><\/h4><p><span style=\"font-weight: 400;\">In questo video andremo a vedere alcune caratteristiche di Tawk.to per aiutarti a ricevere e a rispondere alle chiamate in entrata.<\/span><\/p><p><span style=\"font-weight: 400;\">Prima di iniziare, ricordate, potrete aggiungere un illimitato numero di agenti alla vostra propriet\u00e0 per aiutarvi a rispondere alle chat in entrata.<\/span><\/p><p><span style=\"font-weight: 400;\">Basta andare su AMMINISTRAZIONE in basso a sinistra della vostra schermata.<\/span><br \/><span style=\"font-weight: 400;\">Cliccate su MEMBRI DELLA PROPRIET\u00c0, <\/span><br \/><span style=\"font-weight: 400;\">poi in alto a destra cliccate su INVITA MEMBRO.<\/span><\/p><p><span style=\"font-weight: 400;\">La prima cosa da fare \u00e8` assicurarsi che suoni e notifiche siano impostati correttamente. Puoi trovare le impostazioni qui sul tuo PC,e qui sulla sua app per dispositivo mobile. Ricordate, se non effettuate l\u2019accesso a tawk.to, il vostro widget non risulter\u00e0 online e non riceverete nessuna chat in entrata.\u00a0<\/span><\/p><p><span style=\"font-weight: 400;\">La prossima cosa da fare sara impostare i vostri alias.<\/span><\/p><p>\u2013 <span style=\"font-weight: 400;\">Per impostare gli alias, andate in alto a destra della vostra schermata.<\/span><br \/>\u2013 <span style=\"font-weight: 400;\">Cliccate sull\u2019IMMAGINE poi su MODIFICA PROFILO<\/span><br \/>\u2013 <span style=\"font-weight: 400;\">Sulla sinistra cliccate su ALIAS<\/span><br \/>\u2013 <span style=\"font-weight: 400;\">Infine cliccate su AGGIUNGI ALIAS<\/span><\/p><p><span style=\"font-weight: 400;\">Ad ogni alias pu\u00f2 essere assegnato un Titolo di Posizione, per esempio, \u201cServizio Clienti\u201d, e potrete assegnare una foto o un avatar per ogni alias. Naturalmente, vi consigliamo di usare una foto per aiutarvi ad instaurare fiducia con i visitatori. E onestamente, il vostro bel viso concluder\u00e0 piu vendite.<\/span><\/p><p><span style=\"font-weight: 400;\">Quando vedrete o sentirete una chat in entrata, cliccate sulla chat in alto a sinistra, la SCATOLA ROSA, poi cliccate su PARTECIPA.<\/span><\/p><p><span style=\"font-weight: 400;\">Puoi partecipare alla chat come uno qualsiasi degli alias che hai salvato. Oppure, se un membro del team sta gi\u00e0 rispondendo al visitatore, puoi entrare in chat usando lo stesso alias che ha usato. In questo modo il visitatore non sapr\u00e0 che qualcun altro ha preso il suo posto.<\/span><\/p><p><span style=\"font-weight: 400;\">Queste sono le basi per partecipare ad una chat.<\/span><\/p><p><span style=\"font-weight: 400;\">Nel prossimo video parleremo di alcune funzionalit\u00e0 per rispondere ancora pi\u00f9 facilmente ai visitatori.<\/span><\/p><p><span style=\"font-weight: 400;\">Learn More:<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/how-to-answer-an-incoming-chat\"><span style=\"font-weight: 400;\">How to answer an incoming chat<\/span><\/a><span style=\"font-weight: 400;\">\u00a0<\/span><\/p><p><a href=\"https:\/\/help.tawk.to\/article\/creating-and-managing-aliases\"><span style=\"font-weight: 400;\">Creating and managing aliases<\/span><\/a><\/p><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"2\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2472\" aria-expanded=\"false\">Contents<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2472\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2472\" tabindex=\"0\" hidden=\"hidden\"><div style=\"padding: 10px 30px;\">\n<h6><strong>Rispondere alle chat<\/strong><\/h6>\n<a href=\"https:\/\/www.tawk.to\/introduction\/?lang=it\">Introduzione<\/a> <span class=\"sm-txt\">Video: 30s<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/widget-design\/?lang=it\">Aspetto del widget<\/a> <span class=\"sm-txt\">Video: 3min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/online-offline\/?lang=it\">In Linea O Assente<\/a> <span class=\"sm-txt\">Video: 4min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/pre-chat-form\/?lang=it\">Modulo Pre-Chat<\/a> <span class=\"sm-txt\">Video: 3min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/triggers\/?lang=it\">Triggers<\/a> <span class=\"sm-txt\">Video: 3min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/responding-to-chats\/?lang=it\">Rispondere alle chat<\/a> <span class=\"sm-txt\">Video: 2min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/shortcuts-and-tabs\/?lang=it\">Collegamenti e Tabs<\/a> <span class=\"sm-txt\">Video: 3min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/three-tips-for-great-chats\/?lang=it\">Tre consigli per grandi chat<\/a> <span class=\"sm-txt\">Video: 2min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/collaborating-with-your-team\/?lang=it\">Collaborare con la vostra squadra<\/a> <span class=\"sm-txt\">Video: 3min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/features-2\/?lang=it\">Funzioni<\/a> <span class=\"sm-txt\">Video: 4min<\/span>\n<br><\/br>\n<a href=\"https:\/\/www.tawk.to\/conclusion\/?lang=it\">Conclusione<\/a> <span class=\"sm-txt\">Video: 1min<\/span>\n\n<\/div><\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-tab-title elementor-tab-mobile-title\" aria-selected=\"false\" data-tab=\"3\" role=\"tab\" tabindex=\"-1\" aria-controls=\"elementor-tab-content-2473\" aria-expanded=\"false\">Links<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-2473\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"tabpanel\" aria-labelledby=\"elementor-tab-title-2473\" tabindex=\"0\" hidden=\"hidden\"><h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-how-to-invite-and-manage-agents\/\" rel=\"noopener\"><strong>How To Invite And Manage Agents<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>tawk.to is an Agent Centric chat application, which means every agent has their own account and you can share Properties.<\/p>\n<h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-managing-sound-settings\/\" rel=\"noopener\"><strong>Managing Sound Settings<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>To Change the Sounds that you hear in the Dashboard<\/p>\n<h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-creating-and-managing-aliases\/\" rel=\"noopener\"><strong>Creating And Managing Aliases<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>You can have multiple aliases, so you can answer each chat with any name you like.<\/p>\n<h6 style=\"margin-bottom: 5px;\"><a href=\"https:\/\/www.tawk.to\/vl-how-to-answer-an-incoming-chat\/\" rel=\"noopener\"><strong>How To Answer An Incoming Chat<\/strong> <i class=\"fa fa-external-link-alt\"><\/i>\t<\/a><\/h6>\n<p>When someone visits your website or personal profile page and initiates a chat using the live chat widget you will hear a notification sound.<\/p>\n<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>101 &#8211; Masterclass di Messaggistica Aziendale Rispondere alle chat Contents Previous Next Descrizione Links Descrizione Rispondere alle chat In questo video andremo a vedere alcune caratteristiche di Tawk.to per aiutarti a ricevere e a rispondere alle chiamate in entrata. Prima di iniziare, ricordate, potrete aggiungere un illimitato numero di agenti alla vostra propriet\u00e0 per aiutarvi [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-72332","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/pages\/72332","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/comments?post=72332"}],"version-history":[{"count":22,"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/pages\/72332\/revisions"}],"predecessor-version":[{"id":73451,"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/pages\/72332\/revisions\/73451"}],"wp:attachment":[{"href":"https:\/\/www.tawk.to\/it\/wp-json\/wp\/v2\/media?parent=72332"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}