Test John Company
34 Bunting Street, Richmond
12/08/2021
Dear Gianni & Michelle,

Thank you for the opportunity to provide the following information and recommendations in regard to your upcoming sale.

We believe your unique property will have wide appeal to a broad range of buyers.

We also believe that selling property shouldn’t be an overwhelming experience, and understand how important it is for you to be assured and trust we have your best interests first and foremost in mind.

It’s through this commitment to personalised client care and strong sales results that Noel Jones has established an exceptional reputation in the eastern suburbs since its inception in 1977, the company today is at the very forefront of an ever-changing industry.

This proposal draws on the combined experience and strength of the entire Noel Jone’s network, together with extensive local knowledge, marketing prowess, and deep insight into buyer demographics and motivations.

Our focus is to provide you with practical information and recommendations to help you make the most informed decision, and one that will support your next property and lifestyle endeavors.

We also like to keep things simple and straightforward, both here and throughout the sales process.

At the same time, we remain at your disposal to clarify or discuss any elements to help put your mind at ease, and to help draw this important milestone to a rewarding and promising conclusion.

Yours sincerely,
John D’Ambra
VP Partnerships
0403316528
john@tawk.to

tawk.to - Software

Enhancing Communication, Supporting Sales

In today’s fast-paced digital world, consumers expect fast access to accurate information.

That’s why tawk.to offers premium live chat software completely free of charge — to help growing businesses be there in real time for their customers.

The value of customer experience

Chat is the number one way your visitors prefer to reach out online. Live chat has the highest satisfaction levels for any customer service channel, surpassing results for voice, email, and social media, according to eDigital’s customer Service Benchmark report.  And 63% of customers say they’re more likely to return to a website offering live chat (Emarketer).

Live chat gives potential customers real-time support when they’re researching products and making buying decisions. An Ifbyphone survey shows 59% of customers are more likely to buy when brands their queries are answered in less than a minute. In contrast, 45% of US adults will abandon the cart during purchase without a quick answer to their question. (Forrester)

“35% more people made a purchase online after using live chat (eMarketer) ”

Live chat doesn’t just help you increase sales – it also helps you increase the average order value. That adds up to a 48% increase in revenue per chat hour and a 40% increase in conversion rate, according to a report from ICMI.

With tawk.to as a tool, you’ll have a better understanding of your visitors’ needs and will be there to recommend the best product/service for each customer. 

 

A complete customer support solution

tawk.to’s optional Add-on features allow you to put your brand first and grow your business with the support of additional team members. 

Discover how we can support your business with surprisingly affordable services.

Add-on Services

Live Chat Widget and Chat Pages

tawk.to’s chat widget allows you to have real-time conversations with visitors on your website, e-commerce store, or at virtual events.

Hired Agent Service by tawk.to

Hired Agents assist your customers via live chat at an affordable price and without the hassle of recruiting, training, or monitoring.

Virtual Assistant Service by tawk.to

Virtual assistants provide in-house support services — everything from answering the phone to graphic design and accounting.

Rebranding the widget, ticketing emails, and Knowledge Base

The Remove Branding Add-on allows you to remove our branding and add you name to your widget, ticketing emails and Knowledge Base.

Video + Voice + Screensharing

This popular Add-on allows face-to-face communications and product demonstrations in the chat and increases engagement at online conferences and virtual events.

Live Chat Widget and Chat Pages

tawk.to’s chat widget allows you to have real-time conversations with visitors on your website, e-commerce store, or at virtual events. Be there when they need you with unlimited messaging, ticketing and your own Knowledge Base.

 tawk.to is easy to install. Access the user-friendly dashboard from the comfort of your desktop or download the mobile app and access it on the move. tawk.to is completely secure and jam-packed with amazing features. Best of all, it’s 100% free. Forever.

tawk.to offers 24×7-365 live support. Visit tawk.to and initiate a chat, browse our Help Center at https://help.tawk.to/ or send us an email at support@tawk.to

Don’t have a tawk.to account? Create one for free here!

Premium live chat and support features — 100% FREE

Customized widget and messaging

Empower your agents in the chat

Customized widget and messaging

Messaging and Ticketing

View data and engagement

Coming Soon

Hired Agent Service by tawk.to

Your dedicated team for customer success

Having a live agent to answer questions for customers on your site is the most important feature your brand can offer, according to a report from Forrester Research. Moreover, in a study reported by Inc. Magazine, over half of the respondents believe businesses should be available 24 hours per day, 7 days per week.

Ultimately, we believe you should never have to pay to communicate with your customers — they are your customers — and if you’re using tawk.to, you never will.

Yet for growing businesses, providing round-the-clock assistance can present a challenge. Business hours and chat agents are often limited due to budget and time restraints. 

To bridge the gap, the tawk.to Hired Agent Service offers an affordable solution. We provide experienced agents who act as your in-house agents, so you never miss an opportunity and your staff members can dedicate more time to other concerns. 

With tawk.to handling the HR department, business owners and managers bypass advertising, recruiting, and training. We can rapidly put together a team of hired agents at a price point that suits your budget.

All of our agents are trained, screened, and interviewed to provide an excellent match for your business. We can provide several hours per week or a full-time staff dedicated to your websites and properties with no long-term contracts and no cancellation fees.

Let tawk bring an experienced team and specialized industry expertise to represent your business —  with 100% real humans and no bots.

Here’s what you can expect:

Four million users and growing trust tawk.to! 

Trade on our experience. We can help you proactively engage more visitors on your site, integrate chat with your systems and develop your FAQs or Knowledge Base.

Here are the standard plans in US Dollars

$1.00 an hour – 24/7 – 365  (168 hours a week) —  $728/month

$1.10 an hour – Evenings & Weekends (128 hours a week) — $610/month

$1.50 an hour – Double Shift  (80 hours a week) — $520/month

$2.20 an hour – Full-time (40 hours a week) — $380/month

With month-by-month plans, you can upgrade/downgrade or cancel at any point with no contracts!

Here’s how it works, step-by-step:

  1. We create a group chat in the dashboard, so you can respond to our queries, educate our team and give us feedback.

  2. We select a group of agents to study your site and get to know your business. Our aim is to respond to chats in the same way you respond to chats.

  3. You control when agents are available to respond to chats using the agent scheduler. When a chat comes in, the agent will be able to search all resources available to them, including previous chat history, for the right information.

  4. Your agents will ask customers in the chat for their contact details. If they cannot find the right answer, they will submit a ticket and send it to the relevant person.

  5. When the ticket has been responded to, we will update the FAQs in your Knowledge Base.The next time we receive that question we can respond immediately with the answer.

Virtual Assistant Service by tawk.to

Your done-for-you office staff solution

Are you performing repetitive tasks that could be outsourced instead? What could you do right now in your business with an additional 2-40 hours per week in your schedule? 

Too often, as a business grows, the owner or other team members will continue to multitask or perform busy work, limiting the higher value work they could be performing and consuming valuable personal time.  

A tawk.to Virtual Assistant (VA) is a highly skilled professional who offers business support services remotely. A VA saves valuable time while allowing you to dedicate more resources to growing your business. You save money by streamlining your processes and procedures and, ultimately, get some of your personal life back.

Hire a VA to complete repetitive tasks and fill the roles that lie outside your expertise – tasks you could do but someone else could do faster, better and at a lower cost. 

 

Here are just a few of the roles tawk.to’s cost-effective Virtual Assistant Service can fill for your business without adding another full-time staff member:

Your VA will have extensive customer service experience and a strong command of the English language, both written and spoken. The VA can be recruited for phone-based roles; inbound and outbound.

View our standard plans below to see how a Virtual Assistant allows you to reduce your overhead costs, and operating expenses.

Please note: The final price point is affected by both the number of hours required, and the tasks/skill sets required of your VA.

Here are the standard plans in US Dollars:

< $7.00 an hour – up to 5 days per week and 8 hours per day (40 hours a week) – $1200/month

< $9.50 an hour – up to 5 days per week and 8 hours per day (20 hours a week) – $750/month

< $11.25 an hour – up to 5 days per week and 8 hours per day (5 hours a week) – $225/month

This is a month-by-month service; you can upgrade, downgrade or cancel the service by providing a one-month notice period.

Here’s how the tawk.to Virtual Assistant service works:

  1. You let us know your requirements and desired skills – your new VA will be a dedicated resource to your business, recruited specifically to the requirements you submit.

     

  2. Need a VA to answer the chat, write articles for your knowledge base or develop shortcuts for your chat agents? Your VA will be trained and confident working within the tawk.to software if this is a requirement.

     

  3. Tell us the hours you would like your VA to operate — your VA will be able to work in any timezone you request.

     

  4. You will have direct access to your VA to provide them with any necessary training on your product, processes, and software.

     

  5. Once you confirm your requirements, we will find a suitable candidate and schedule a meet-and-greet interview via Skype or Zoom. This ensures the candidate meets your expectations before you confirm the hire.

Hiring a Virtual Assistant is quickly becoming a trend in almost every industry today. Why not discover for yourself how effective this solution can be?

Rebranding the widget, ticketing emails, and Knowledge Base

Put your brand first

A recent study shows 92% percent of website visitors come to your site without the intent to purchase. Your prospects are gathering product information, comparing prices, and learning about your company.  (Reimagining Commerce, Episerver)

How can you share the information they’re looking for while building the trust that leads to future sales?  

The tawk.to Rebranding Add-on allows you to create a frictionless visitor experience by bringing all your communications and customer support under your own brand at every point of contact with your customers. 

Now you can truly make the widget your own by removing the “Powered by tawk.to” link on the bottom of our widgets, support ticket emails, and Knowledge Base. And that’s not all.

Here’s what you can do with this Add-on:

  1. Remove the “powered by tawk.to” message on your widget or replace it with your own text and custom link.

     

  2. Remove or replace the tawk to branding your Chat Page and replace the URL with your own.

     

  3. Set up a customized support email address with your own domain, bringing all your email communications under your brand.

     

  4. Remove or Customize branding in ticketing emails and chat transcripts

     

  5. Remove the tawk.to branding from your Knowledge Base and assign your own custom URL

Pricing:

$12.00/month (paid annually)

$15.00/month (paid monthly)

Video + Voice + Screensharing

Face-to-face communication in one click

Solve problems quickly for your customers with Video Chat, Voice Calls and two-way screen sharing.

Fast, secure, and high quality video between WebRTC enabled browsers allows your agents and visitors to switch fluidly between messaging, voice, video and screensharing. 

Backed by a robust, industry-leading Global Network Traversal service, “it just works” with nothing to install.

Perfect for Virtual Events and expos, tawk.to’s Video + Voice + Screensharing feature brings frictionless communication to in-person expos and events. 

Discover how rich media enhances the online conferencing experience and create memorable events your exhibitors and attendees will look forward to year after year. 

Available on all WebRTC enabled browser

$29.00/month (paid annually)

$49.00/month (paid monthly

How will tawk.to help you grow your business?

Let us help you grow your business with a quality solution tailored for your needs.

Expand your service hours and win trust with tawk.to’s Hired Agents: 
Learn more and get a 7 day FREE trial: https://www.tawk.to/services/hire-chat-agents/

Reclaim your time and do what matters most with tawk.to’s Virtual Assistant Services.
Learn more and schedule a call: https://www.tawk.to/services/hire-virtual-assistant/

Chat face-to-face and offer live demonstrations with Video + Voice + Screensharing 
Learn more: [LINK: Schedule a call (or eventually – see how it works now – and lead to an interactive page/module)]

Put your brand first with tawk.to’s Remove Branding Add-on 
Learn more and get started: https://help.tawk.to/article/purchasing-the-remove-branding-and-white-label-add-on

Have questions about which services are the best fit for your business? Need a custom package? 

We welcome the opportunity to assist you with a solution customized for your individual needs and business goals.

Over To You

Let’s meet to discuss.

We welcome the opportunity to meet with you at your convenience?

Let’s get in touch and arrange a suitable time.
Or, if you’re happy to proceed, please do.




    - No payment needed, just a completely free 7 day trial!