tawk.to is the world’s most widely used business chat application, with over 4M active business users globally. We are looking to hire a smart, reliable, and dedicated Customer Support and Technical Project Manager for one of our clients.
If these Values strike a chord, then you may just be the next High Flyer we are looking for:
Family-oriented – you understand that family comes before work
Honest – all we have in this world is our word
Teachable – we do not expect you to know everything, you just have to be willing to learn and grow
Loyal – customers will come and go, but our team sticks around for a reason
Reliable – you are the type of person that your friends and family know they can rely on
Job Responsibilities
- Respond to tickets raised from different customers across the globe (may it be via email or chat)\
- While replying to tickets, the successful candidate will reproduce what the customer is seeing and either assist the customer to correct what they are doing or raise a ticket to developers to advise of a bug in the tool
- Stay up to date on improvements to the software
- Create a version of the onboarding manual for additional future hires
Job Requirements
- Must have experience using MS Project
- Must have Project Scheduling experience
- Must have experience with the following Project Management concepts:
- Task Dependencies like FF/FS etc
- Task Constraints FNLT/SNET/FNET etc
- Effort/Duration/Allocation and the relationship between Effort, Duration and Allocation
- How Effort/Duration/Allocation can be used to calculate the finish date of a task if you know the start date
- A background in Engineering (or any science-related courses)
- A good grasp of Mathematics
- Has used Zendesk, MS Project, and MS Excel
- Excellent English communication skills
Other
- Amenable to during India business hours (mid-shift, to night shift, Manila time)
- Amenable to work 40 hrs/week
- Amenable to work on PH Holidays
- Amenable to work on shifting schedules
- Amenable to work on weekends
Basic Technical Requirements
- Your own laptop/desktop PC with the following minimum specs: i3 5th gen and above/AMD equivalent; 8GB RAM; Mozilla or Chrome installed
- A consistent and stable internet connection of at least 10Mbps with a backup internet connection
- Noise-canceling headset/headphones
- A quiet and dedicated workspace at home